Q: How long will it take to receive my mailbox and post?
A:Your order is processed as soon as it is
received. Delivery times vary with each mailbox or post product. In-stock orders will be shipped on an ASAP basis. Most mailbox products are
shipped factory direct to reduce overall costs by avoiding double shipment. Most Heavybilt orders ship from the factory in Huron, Ohio. Shipping times for these Heavybilt orders average two days to two weeks out the door. Sometimes, certain Heavybilt products can take longer than two weeks, depending on product availability, metals shortages, parts, and backlog of orders. Custom addresses installed on Heavybilt take about two weeks for installation. Please allow plenty of time for these orders to ship. All Get a Deal sale items are in our warehouse ready to ship within a few days. Out-of-state checks are currently being held ten business days prior to shipping your order to ensure clearance.
Following are typical
shipping times for some of our products (how long it takes be be shipped out the door): These are current estimates based on recent activity.
Heavybilt Mailboxes and Posts
- Average, 2 days to 2 weeks; sometimes sooner, sometimes longer. Shipping times are much improved over past years. FOB Huron, OH
Veeders Mailboxes - Allow at least one month for these custom built, heavy duty, stainless
steel mailboxes to be individually handcrafted and ready to ship. Currently 4 week on average for brushed stainless finish and 6 weeks for the painted
finish. FOB Cincinnati OH
Fort Knox Mailboxes - These massive mailboxes are currently being built and shipped much
faster than historically. Allow at least two weeks for most orders to ship. Some basic models can ship in a few days, from Grants Pass, OR.
Oasis, Coronado - 2-7 days; addressing alow for 2-3 additional days. FOB Carson, CA
Architectural Mailboxes - 2-7 days; addressing alow for 2-3 additional days. Carson, CA
Letter Locker
- 1 to 2 weeks, unless on back order or custom fabrications. Address plaques take about a week longer. Duplicate Medeco Keys take 4 weeks. Maximum Letter Lockers and Stainless Steel Letter Lockers are custom fabrications which take 3 to 4 weeks. FOB Apple Valley, CA
Mail Chest, Roadside Security, Classic Rural, Letter Box, Mail House, Modern, Masonry
- 1 to 7 days. FOB Los Angeles, CA
Victorian Mailboxes- ship on average within two days to one week of receipt of order. FOB
Los Angeles
Pedestal Drop Boxes
- each one is fabricated as ordered. Shipment can be anywhere from two days to two weeks. Custom Options take longer than non-custom Drop Boxes. FOB LA
CBU’s
- strong demand sometimes delays orders. Currently ships in one to two weeks -. FOB California
Cast Address Plaques - each one is custom made; allow 3 to 4 weeks to ship. FOB LA
Signature Series Address Plaques - Approximately two weeks. FOB Los Angeles, CA
Curbvault Mailbox - ships within three to four weeks by truck. FOB Georgia
Curbside Collection Box
- each is fabricated as it is ordered. Currently ships 4 to 6 weeks after ordering, from Texas
MailSwing Mailbox Mount and Post - ship within 1-2 days of ordering by UPS. FOB Maine
TrailMaster - Made by CBU manufacturer; ship dates are now 3 to 4 weeks. FOB Texas
dVault - one to two days by common carrier. FOB Colorado Springs, CO
Special Lite Mailboxes and Posts - ship in three to four weeks. FOB Loyalhanna, PA
Secure Logic Mail Vault - ships in 2 to 4 business days on average from Modesto, CA
Q: I have a mailbox that says Steel City Corporation, Youngstown, Ohio. The door on my mailbox fell off last
month, and I need a replacement. The mailbox is only 4 months old. Please send a replacement.
A: The short answer is, we are not Steel City Corp. We are Steel Mailbox Co., based in Batavia, Ohio, not Youngstown. We do not sell their products since they were bought out by the Solar Group.. Their website is www.scity.com.
Q: You are an Ohio company. Why do you charge Californians State Sales Tax?
A: The California Board of Equalization is cracking down on the enforcement of Regulation 1706, which requires
Sales Tax to be collected on sales of products originating within the State of California, and shipped to residents of California, even if the company making the sale has no
“nexus” within the State. Many of the mailbox products we offer for sale are manufactured, or shipped from, within the State of California, which is why we must
comply with the law by collecting Sales Tax to California customers. Other retailers might not charge this sales tax. PLEASE BEWARE... The California Board of Equalization
is intent on the enforcement of this regulation and will be aggressively moving to collect any unpaid Sales Taxes. This means that if you buy a mailbox product that is taxable as
a California resident, and do not pay the Sales Tax that is due, the California Board of Equalization can come to you down the road and collect back Sales Taxes, along with penalties
and interest. Think twice before you buy California products from a retailer that does NOT charge sales tax if you are a California resident.
Q: Do you add street numbers and addresses to mailboxes?
A: We offer custom street numbers and addresses for application on Heavybilt mailboxes from our location. Manufacturers of some of the mailboxes we offer do address installations also, such as for the Oasis, Oasis, Jr., Coronado, Lunada, Fort Knox, Curbvault, and others. Letter Locker, Mail Chests, Roadside Security Mailboxes all offer address plaques. Secure Mail Vaults offer complimentary street numbers only.
Addresses for Heavybilts are made digitally and transferred to Avery or 3M Professional Grade High Performance Vinyl material, the same material used for automotive signage and roadside highway signs. It has a 5 year guarantee, however, it should last much longer than that. Simply enter your requested address information along with typeface or font, and any placement instructions on the order form. There are several suggested type faces to give you ideas here.
Q: Do you accept American Express or Discover Cards?
A: Yes, we now accept American Express, Discover, along with MasterCard, Visa, PayPal,
and PayByCheck.com.
Q: Do you have a catalog?
A: We do not publish a print catalog because we are an Internet Marketing company, not
an “all-media” marketer. The main reason we can offer quality products like the Heavybilt at such low prices is because our costs are lower
than the mail order catalogs. We choose to focus on the website because it is an efficient, relatively inexpensive medium. We can also make
instantaneous changes, in price, for example... with a catalog, a whole new one would have to be published for the changes to be relayed to customers.
Q: I just had my mailbox destroyed by vandals. Will you ship me a Heavybilt RIGHT NOW?
A: As long as we have the mailbox you want in stock it will be shipped by UPS Ground the
following business day. If you wish to pay for other UPS options like 2nd Day Air, then you can authorize that and we will ship whatever way you wish for
the additional charge. UPS will not deliver on Saturdays unless you are a business address, and in that case, they charge an additional $10. Federal
Express is the shipper we use for residential Saturday Deliveries.
Q: I live in a foreign country and there are no mailboxes like the Heavybilt available
here. Can you ship a mailbox to me in {Japan, England, Argentina, etc.}?
A: Again, these products are very heavy. Shipping them outside the United States would
be very expensive. We can send you one, but be prepared for a very high shipping cost! We also only ship to foreign addresses if payment is made by
check prior to shipment. No credit cards on foreign orders.
Q: Why should I feel okay about giving out my credit card over the Internet?
A: We use a Secure Server for incoming orders. The information which you transmit
when you submit an order is encrypted much as highly sensitive military and government communications are encrypted for optimum security. With this level
of security, it may actually be safer to transmit credit card information through a Secure Server over the Internet than to place an order over the
telephone. For a thorough, excellent article on this subject, read The Truth About Internet Fraud,
which we have reproduced from ZDNet’s Smart Business
If you are still uncomfortable with transmitting credit card information over our Secure Server,
we have offered the options of faxing your order to 425-799-1902 or you can mail in your order by printing out the mail/fax form. There
is also our PayByCheck option. We have a customer service representative who can take your order by Phone during normal business house, which you may
access by calling 513-288-6775, Monday through Friday, 10 AM to 7 PM Eastern Time.
Q: I thought my Heavybilt was supposed to be guaranteed against damage by vandals...they beat
and pounded on my Heavybilt with a sledge hammer, and now I can’t open the door. Will you send me a new one?
A: The warranty for the Heavybilt Mailboxes, as specified by the manufacturer, GDM
Mailbox Co. LLC, specifies a limited lifetime warranty on materials and workmanship, under normal operating conditions. It is NOT guaranteed against acts
of vandalism, even thought the Heavybilts are designed to be vandal resistant,not vandal proof. No one makes a vandal proof mailbox. If vandals are determined, they can persist beyond what is considered “normal mailbox vandalism,” either by pounding on a mailbox with a sledge hammer or splitting maul for long periods of time, or even using pipe bombs or cutting torches. It is reasonable to expect at least some damage from this kind of determined efforts by vandals. Vandals have been known to dowse mailboxes with gasoline or lighter fluid and set them on fire. Even after surviving typical vandal attacks with a few nicks and scratches, there is considerable harsh exposure for a quality powder coat finish by being installed along a roadside 24 hours a day, 365 days per year. Pebbles thrown up by vehicles against the paint finish can leave small chips that will eventually show some signs of rust. Salt from snow and ice control is very hard on a painted steel finish. Ocean air is highly corrosive of any painted steel finish. Auto exhaust is also very corrosive, and the sun’s Ultra Violet rays can cause powder coat paint to chalk, especially Burgundy. We highly recommend taking care of your Heavybilt Mailbox as if it were a car... clean road salt off the finish regularly, and twice per year apply a good car wax. This small chore will maintain the finish of your Heavybilt Mailbox for decades.
Q: Will a rolled up newspaper fit through the letter slot of the Heavybilt Lexington and Deluxe Lexington Self-Locking
Mailbox?
A:
The opening of the letter slot measures 1.75 inches by 7.75 inches, so a newspaper that is rolled and flattened will fit through the letter slot if it is not too thick. Sunday newspapers might not fit through the slot. However, please be aware that it is illegal for paper deliverers to put newspapers into mailboxes. Only newspapers that have been sent via U. S. Mail can be placed in a mailbox, which means your mail carrier will be doing the delivering. Newspaper tubes mounted beneath mailboxes can serve the same purpose if they are available in your area. Or try one of our aluminum newspaper holders.
Q: Can I get a Locking Insert for my existing mailbox? If I buy one of your mailboxes is there a locking insert
available for it?
A:
We used to offer Locking Inserts for Heavybilt Mailboxes, Coronado, and Special LIte Mailboxes. On March 21, 2008, we received notification that the USPS would no longer authorize its mail carriers to un-bundle mail for delivery to these Locking Inserts. In other words, they were no longer US Postmaster General Approved for use as a locking mailbox option, to protect your mail. We don’t agree with this decision, however it is out of our hands. Locking inserts were a good way to provide mail protection for mail patrons and homeowners, using a rural style mailbox, without going to the expense of buying a larger dedicated locking mailbox. We hope the USPS reconsiders this decision, as it appears to place more importance on convenience of the mail carriers over the postal patrons’ right to have mail delivered safely. Fortunately, there are numerous other locking mailbox options which the USPS is agreeable to deliver to.
